With great scale comes great responsibility for uptime, environment health, and maintenance. VMware?s Private Cloud is one of the world?s largest deployments of NSX for vSphere, hosting over 20,000 virtual machines (VMs). How has VMware structured its organization to support this environment? Our varied support team had to face a multitude of learning curves to support the underlying technologies of NSX. What processes and tools do we use for troubleshooting?